Office Hours

Mon - Fri: 9:00am - 5:00pm

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call (407) 302-2620 during regular business hours.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

New Patients

New patients are asked to arrive 30 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards.

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We recommend that you call your insurance company to verify that we participate with your plan. If you do not have insurance coverage, full payment is required at the time of service.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

Insurance Referrals

When requesting an insurance referral, please leave the following information with your physician's nurse:

  • Name
  • Date of Birth
  • Telephone Number
  • Insurance Name
  • Name of Specialist
  • Telephone Number of Specialist
  • Appointment Date
  • Diagnosis/Reason for Referral

Please allow up to 72 hours for processing. Some insurance companies need to be contacted to approve referrals. We will forward your referral to the specialist. The referral coordinator will contact you only if there is a question about your referral. Some insurance companies do not permit back-dated referrals, so the patient must be sure to request his/her referral in plenty of time prior to his/her visit with the specialist.

Cancellations or Rescheduling

If you arrive late for your appointment by 15 minutes or more, you may be asked to reschedule. This ensures that each scheduled patient is seen in a timely fashion. Please call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

Refill Requests

Medication refills should be requested through your pharmacy. They will then fax us the request. We require 48 hours notice for routine refill requests. Please be aware that most requests for pain medication and antibiotics require an appointment. We require at least a yearly visit for stable medication problems, but more frequent visits may be required as determined by your provider. Please call for prescription refills during regular office hours. No refills will be given after hours, weekends or holidays. Please call us at (407) 302-2620 to let us know what you need.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (407) 302-2620 and our answering service will assist you.